Delivery Policy
Last updated: June 23, 2026
Vitalle Fit offers nutrition consulting services and digital content. As we do not sell physical products, there is no shipping by carrier. This policy explains how and when the services are made available.
1. Nature of delivery
All delivery is digital and/or through the provision of a service, carried out by electronic means (email, client area, messaging apps or online platform), with no shipping cost.
2. Availability timeframes
- Access to digital content and materials: released immediately or within 24 hours after payment confirmation.
- Personalized plans and consultations: prepared after you send your information and/or schedule, normally within 3 (three) business days, unless a different timeframe is stated at purchase.
- Sessions and follow-up: according to the schedule of the purchased plan.
3. Confirmation and access
After payment approval by Stripe, you will receive an email confirmation with access instructions. Please also check your spam and promotions folders. If you do not receive the confirmation, contact us.
4. Technical requirements
To access the content, you need a device with internet access, an up-to-date browser and a valid email address. It is the client's responsibility to provide correct contact details.
5. Delivery problems
If you do not receive access within the expected timeframe, contact us at suporte@vitallefit.com. We will re-deliver or resolve the issue as quickly as possible. Refund conditions are set out in the Refund and Cancellation Policy.
6. Contact
Delivery support: suporte@vitallefit.com · (48) 99932-4487.